The Pygmalion Effect explain with
The Ritz Carlton Hotel Case
This effect explains the reasons that when a person feel motivated work better and show a better development in their tasks.
An example of this effect can be the one that happen at the Ritz-Carlton Hotel where the employees make a 15 minutes meeting every day to tell stories about heroics actions made by them in every single day, this stories talks about how to get something that is important to the guest but is almost impossible for the hotel to get it, and how a employee decide to work and get what the guest want and at the end make everything to get it and finally received a happy guest with a big smile that says i will always come back to this hotel thanks to your great service.
These stories make the other employees feel the urge of wanting to tell their own experiences to their friend so they work every day so much to have a story to tell the next day and feel the recognition of their coworkers
Bibliography
Review by Carmine Callo. Employee Motivation the Ritz-Carlton Way
http://www.businessweek.com/smallbiz/content/feb2008/sb20080229_347490.htm
Photo: http://www.lestresoms.com/images/chambres/service-chambre.jpg
Hello Natalia
ResponderEliminarI find some very interesting topics in your blog.
what caught my attention was the one about the pygmalion effect, I didn't know that the Ritz Carlton Hotel was taking into account this way of motivation with their own employees, I found pretty Interesting the way they are doing it.
Abotu Organizational Behaviour everything you said was rigth, customes, culture, political vies, religion differed between countries, so is very important for Us IBM to know really well this themes before entering a new market.
You're Blog is really organized and the color is perfect!! CONGRATS!
See you soon!!
Juliana
This is a fantastic example about Pygmalion effect because in these activity the employees has the change to share some of its experiences whit the others that in the future could be useful if a similar situation happens and this let them to get out of the routine.
ResponderEliminarGreat example is amazing how the employees changed their usual tasks by motivating each others to perform an heroic role that only brings more benefits to the hotel.
ResponderEliminarHello Natalia,
ResponderEliminarGreat example, Pygamlion effect as a way to get what you expect is explained clearly with your example. In other blogs, including mine I have read a lot of examples using kids and teachers. With your post it is shown that this effect, when used properly, can produce excellent results within organizations. As the Ritz Carlton Hotel did, many other organizations should follow the example and use this kind of practice among workers especially those in positions related with customer service.